RIGHT OF WITHDRAWAL

The Consumer has the right to withdraw from any contract concluded pursuant to these “Conditions of sale”, without any penalty, within 15 (fifteen) days from the day of receipt of the ordered Products, for any reason and without having to motivate their decision in any way.
For the purpose of exercising the right of withdrawal, the Consumer must send the Seller, within the aforementioned period of 15 (fifteen) days, written communication to be sent by e-mail to info@caterinab.it*

Custom orders can be returned at a cost of €40 at the customer’s expense.

To facilitate the exercise of the right of withdrawal, the seller provides the consumer with a special form to be used for the communication of withdrawal. The use of the “Right of Withdrawal Form” is not, however, mandatory for carrying out the withdrawal procedure as it is sufficient to send any explicit declaration to the above email address.
In the case of exercising the right of withdrawal, all payments received in relation to the Product for which the right of withdrawal has been exercised will be refunded, including shipping costs in the amount equal to the cheapest shipping method offered by Bizzotto Gioielli. The refund will be made by the Seller using the same payment method used by the Consumer for the initial transaction unless the Consumer expressly requests, in the withdrawal notice, the use of another means of payment among those made available by Bizzotto Gioielli. In any case, the Consumer will not bear any costs as a result of this reimbursement.
In the case of Withdrawal, the transport costs relating to the return of the Product will be borne by Bizzotto Gioielli; the return of the Product will be carried out by the Consumer at his complete care and responsibility. The Product subject to withdrawal must be returned correctly packaged in its original packaging, in perfect condition, not ruined or damaged, without obvious signs of use other than those of carrying out a normal test. Equipped with any accessories, instructions for use, ancillary documentation and transport documents.
The Consumer, pursuant to current legislation, will be responsible only for the decrease in the value of the Product resulting from its handling other than that necessary to establish the nature, characteristics and functioning of the Product.
The Consumer must ensure that he takes reasonable measures for the custody of the Product. Any resellers present on the Country cannot accept returns or exchanges of Products purchased through this Site. Bizzotto Gioielli, according to and for art. 56 of the Consumer Code as amended by Legislative Decree n. 21/2014, reserves the right to withhold the refund until it has received the returned Product following the exercise of the right of withdrawal. The refund will be made within 15 working days from the receipt by Bizzotto Gioielli of the returned Product.
If the delivery of the Product does not take place within 30 (thirty) working days from the forwarding of the Order Confirmation email by the Seller to the Consumer, or from another date otherwise agreed with the same, the Buyer will have the right to withdraw from the Order and Bizzotto Gioielli will refund the price.

DAMAGED OR DEFECTIVE PRODUCTS

On the products sold, Bizzotto Gioielli only recognizes the guarantees provided by law, without prejudice to any specific guarantees offered for particular Products and in particular moments that will be clearly indicated by the Seller. The Consumer is required to examine the Products upon receipt to check for any defects or damage. In the event of a defect or damage, the Consumer is required to immediately inform Bizzotto Gioielli by writing to the email address: shop@bizzottogioielli.com  The Seller will collect the Product for sending to its Customer Service Center, at no cost. additional for the Consumer. In the event that a Product is damaged or defective, not for reasons attributable to the Consumer, Bizzotto Gioielli, at its discretion, will repair or replace the Product or will refund the price paid, including any shipping costs, only on the condition that the Product does not has been worn or used in any other way. In the case of delivery by the carrier, of Products with packaging that is not intact, tampered with, or in any way damaged (for example dented, wet, dirty, etc.), the Consumer is invited, in order to facilitate the warranty procedure, to report this situation. with an annotation in the documents held by the carrier and accompanying the Product.

Any resellers present on the Italian territory cannot accept returns or exchanges of Products purchased through this Site.